Articles in Category : retail customer experience

Hyper-Personalization: The Next Frontier – With Raj Badarinath & Mike Ni   Manthan Editorial Desk     February 25, 2020  E-commerce , Omni channel retail , retail customer experience Personalized experiences are always blissful. Be it a personalized workout routine at the gym or a spa treatment, it always feels like a luxury. Personalization today is not just in terms of including a prospect’s first name in an email directed to them. It is the next step in the era of Hyper-per...

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Augmented Retail Analytics – Supporting Human Intelligence With Superhuman AI Capabilities   Ajith Nayar     January 2, 2019  Blog , Customer Centric Merchandising , customer experience , in store experience , in-store practices , in-store retail analytics , Merchandise Analytics , Merchandise Analytics , predictive analytics in retail , Real time Analytics , retail business intelligence , retail customer experience , retail intelligence , Store of the future The concept of augmented intelligence is not to replace humans, but to support human intelligence, meet their shortcomings, speed-up the repetitive processes, and enable them to take quicker and smarter decisions. ...

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Automation and Augmentation of Retail Data and Analytics | NRF 2019   Ajith Nayar     December 12, 2018  Analytics trends , Blog , Customer Centric Retailing , IOT , Merchandise Analytics , predictive analytics in retail , retail business intelligence , retail customer experience , Retail data , retail intelligence As data explodes, the human ability to manually explore data, to find out issues or opportunities, and to device tactics to address them, is becoming a thing of the past. Read more to find out how a retailer can adapt to this change....

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State Of Customer Experience Today   Sanjay Kupae     September 15, 2017  E-commerce , in-store practices , Merchandise Analytics , retail customer experience The retail customer experience has seen a radical shift in the past 5 years. The values attached to better experiences have started to surpass discount incentives offered. Customers have become more digitally aware of what product they are looking for, more expressive and perceptive about product fe...

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