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Store Productivity & Benchmarking
Success in quick service restaurants (QSRs) and fast food stores, depends on how well you leverage standard processes, execution compliance and quick learning to improve performance, control costs and maximize profitability.
Now, you can tap into Manthan’s scorecard-based performance management framework, designed for managing store operations and productivity in the food services business. This framework integrates people, processes, and initiatives, in an analytic solution that measures key performance indicators in sales, profitability, operations, customer service, and employee performance. With this solution, you can create a foundation for performance improvement, through methods like benchmarking and causality analysis.
Using a causality framework, your operations managers can track performance ‘accelerators’ and ‘sinks’ to balance and sustain optimal results. Benchmarking allows easy tracking and dissemination of best practice across the chain. The scorecard framework allows individual and group accountability to key process and performance metrics.
The Store Productivity and Benchmarking framework provides you with:
- Comprehensive (360° view across) scorecards, including the metrics categories of
- Financial metrics (including sales and profitability)
- Operations metrics (including employee performance, operational effectiveness)
- Customer experience metrics (including customer service orientation, & other customer feedback, and proxy operations effectiveness metrics)
- Best practice assimilation metrics
- Trending both absolute and relative performance numbers against defined thresholds, targets (linked to operational strategy), and relevant external benchmarks
- Highlighting performance on key ‘performance metrics’ on a causality matrix, with emphasis on high leverage / high control, high return opportunities
- Regular, precision monitoring of the impact of generic and targeted operational strategies